Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Fast shipment, high quality device, fully recommended.
The goods are tracked, the whole came. Includes branded velcro for wires. Perm was about 2 weeks away
As always, the quality at altitude, came very quickly to the moscow region
Everything is fine. Fast delivery in n. novgorod.
Arrived quickly in 10 days to sakhalin. all the whole and in working order. prodovets recommend
Perfect
Quality is good!
All is good , like always ugreen provides best value and costumer service fast shipping , good packging and great charger that has 3 ports and yet stays so small it is just awesome , I am very satisfied and I will surely keep buying great products from Ugreen , recommend :D
Description is Ok, performance is excellent. Delivery time is a little slow. ACorreod e Chile doesn't work properly and did not take the parcel to address. I had to go there for taking out the parcel. Sincerely, E. Bahamondes
Very good product, and aslo very good store; fast shipping to EU.
Mantaaz Fanana
Quality is good, but somehow charges slower than native charging, although the characteristics are the same. But the store returned the money, so 5
The product complies with the description. Used for two days, it works well.
In the nizhny novgorod region for 8 days. Port signatures (1a, 2.4a) are not visible.
I'm very satisfied
Very fast delivery, super quality!!!
Everything is fine and, as always, with a bonus
Good afternoon, i want to thank the store who quickly and qualitatively issued everything and sent the order, i made an order 28.08.19 received the order 07.09.19 did not expect that i would receive my order so quickly, and many thanks for having such a good online store ali express, the goods correspond to the description, excellent quality, well packed, I am very pleased with my acquisition of interest, thank you very much for the small but nice gift in the form of velcro tape for the wire.
superb !!!
Quality of this brand as always on top