We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Sent long and went long, almost 2 months. Although the quality is at altitude.
I bought four products from the same Supplier (ugreen ) it’s took about three weeks to arrive , and came in good condition no harm to the package .I am actually satisfied with the product the black cable I took one meter and the white one I took for 1.5, Charging is great no overheating and I think I’m gonna order more products , thumbs up for the dude!
I order not the first time. As always, everything is super)
Everything is wonderful! Order delivered instantly! You're the best! You are the best!!!
As always ugreen products are the best, excellent service and product
Beautiful, quality packaging Excellent quality cable
Excellent wire. Seller recommend.
amazing very fast shipping
Very good quality! And charging my 7+ without any questions.
As usual with ugreen, never disappointed
Great as always
Fast delivery, ordered 27.08 came 05.09, very satisfied with the goods. Plus as a gift they give velcro for the management of cables.
One wire of three stopped working. I hope it's just a marriage, because with the rest everything is fine. really liked
Great as always. Thank you!