We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
A very nice powerbank. Good quality. Ugreen quality, I say. Like cables, Powerbank is good quality.
Very fast delivery, the order is satisfied. Everything works, i advise
As usual with ugreen, never disappointed
Excellent everything arrived well, the product is very good like all Ugreen products.
Delivery exactly 2 months, otherwise while there are no complaints.
I'm very satisfied
Ordered 15 july, received today 03.09.2019, slow shipping..
Not bad
Excellent bank, the quality of plastic at the height, the charge keeps well
thanks, all is well! really liked it!
Good quality product. But it was 64 days. The store did not want to extend the lines of protection of the buyer. That i could take the goods without fear
Superb salesman! I recommend it to everybody.
Very long shipping. I recommend to abandon the service sdek. The goods came repacked.
Great product from great company!
It is a pity that the goods were not in the warehouse of russia and the store could not send the order.
As always, very high quality products
Everything is fine, charges well. Come with 50% charge.
Everything is fine!
Everything is fine. =)
Excellent paverbank, enough for 4-5 charge of the phone, really long charged from the network (i do not know, it's normal or not), heavy, but weighs as much as paverbank xiaomi by 16000 mah Shipping by express, the store does not send immediately, ali was not tracked, but perfectly tracked on other sites for tracking parcels. This time delivery is fast, 2 weeks.
super jolie finition
Very high quality! I recommend!