We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouses will be shipped by USPS, ePacket or EMS depending on the weight and size of the products.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of these countries, we will contact you.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
The quality of the stand is just gorgeous! This is the same thing i can say about branded packaging-it is very modern and beautiful. How to be from a smartphone :) Do not be ashamed to buy this for a gift. Got to kiev for ~ 7 (!) days, took in the new post office. Thank you very much!
Great quality. As described
Very convenient stand for smart, if you sit at the table smartphone just turns out in front of the face, a stable bottom stand, touch material is pleasant.
Very good quality within shipping time, easy to assemble and very elegant
Great! Like all products from ugreen.
Very nice stand. Maybe it could get better if we could change the height (like a telescopic) but I liked it very much.
Stand just fire, i advise everyone, 5 stars, no less.
As always, ugreen has everything super!!!
Quality is better than in the photo
I received it in perfect condition and before expected.
Exact to description, super comfortable, better than i expected
The product has been requested Arrived as described Delivery to Riyadh (Saudi Arabia Delivery was fast and on time
Love the thing. Very comfortable! Thank you!
Great support. Heavy, is well in table and serves up for tablet. Excellent!